FAQ

1. HOW DO I PLACE AN ORDER?

-Order can be placed by going to the ordering page, registering yourself/company for a Login Id & Password to continue further or via Email to info@saffronearth.in
-Order will be considered confirmed after 100 % payment once deposited into the company account and bank deposit slip mailed to info@saffronearth.in

2. HOW DO I MAKE REVISIONS TO MY ORDER?

-Any revision will have to mailed to info@saffronearth.in 72 Hrs in advance and make sure that a revised confirmation reflecting the revision is received by you.

3. CAN I RECEIVE A REFUND ON A CANCELLED ORDER?

-Cancellations with a charge of 40% of invoice value is possible if made within 4 working days prior to the delivery date. There will be no refund on order cancelled beyond this.

4. HOW WILL I RECEIVE MY ORDER?

-Hand delivery. Please contact our representative for estimated delivery fees.

5. CAN I PICK UP MY ORDER?

-No this is not encouraged.

6. POLICY FOR RETURN

- A Challan copy duly signed by the client will be taken by our representative at the time of Handing over the material and will be duly resigned at the time of receipt of material on site.

7. DEADLINE FOR RETURN

-All Hiring is for 24 Hrs. only. Any material kept back after 24 Hrs. will be charged for another day.

8. WHAT HAPPENS FOR DAMAGED OR MISSING MATERIAL?

- All items will be counted on site at the time of receipt and challans counter signed by our representative from the client for the quantity received. In the event they are not found or damaged the client is responsible for the cost of replacement if any after deduction from the security deposits.
-Our return department will contact you regarding any damaged item with an Invoice.

9. SECURITY DEPOSITS

LINEN - 20 % OF ORDER VALUE
FURNITURE – 30 % OF ORDER VALUE
ACCESSORIES – 100% OF ORDER VALUE
SETS – 20% OF ORDER VALUE

10. REFUND OF SECURITY DEPOSIT

-The security deposit will be credited to the client’s account within 7 working days after receipt of material and after deduction if any for damage or lost material.

11. HOW TO REACH US IN AN EMERGENCY

-If you need to reach us after hours and need immediate assistance, Please Call +91 7391065857 and we will be Happy to Help You.